FAQ


Pricing

How are your prices so cheap?

On the topic of prices, it’s not so much a question of why we are so cheap, but rather why others are so expensive. More often than not, prices offered by competitors are huge markups from the actual cost of producing a Minecraft server (and they don’t even always include things like dedicated IPs!). Our goal here with Adtentus is not to extort our customers, it’s to provide you with high quality Minecraft server hosting, without the ridiculous markups!

Why do you charge so much for Multicraft? Isn’t that one of these ‘ridiculous markups’ you talk about?

Multicraft licences are sold in groups of five at a time, and at present we don’t have enough interest to offer Multicraft at basic unit pricing. If you purchase a Multicraft server from us, you’ll be supporting us in offering cheaper services, and when we do have enough interest to reduce our costs, we promise to lower your prices (and potentially reimburse your extra payment).

Payment

Can I pay with Bitcoin?

Yes, absolutely! In fact, we’d prefer you pay with Bitcoin – we’ll take forty cents off your monthly cost if you do! To pay with Bitcoin, order a server as usual, but do not pay the PayPal invoice. Open a support ticket telling us you’d like to pay in Bitcoin, and we’ll send you the payment information. When we receive confirmation of payment, we’ll mark your invoice as paid.

Using PufferPanel

How do I login to the PufferPanel control panel?

  1. Navigate to the PufferPanel control panel main page.
  2. Login using the details you received in an emil or support ticket reply. The login email is the email you used to sign up for Adtentus, and the password is a randomly generated alphanumeric string.
  3. If you haven’t already, we highly recommend that you change your PufferPanel password by navigating to ‘Settings’ in the sidebar and filling in the form. Note that this will change only your PufferPanel control panel password, and not your SFTP or other passwords.
  4. On the ‘My Servers’ sidebar page, you will see a list of your current servers. To manage one, click on its name. Note: the server may display as offline even when the server is online.

How do I start and stop my PufferPanel server?

  1. When managing a server, navigate to ‘Live Console’ in the sidebar.
  2. Use the ‘Start’, ‘Stop’ or ‘Restart’ buttons to control the server.

How do I execute console commands on my PufferPanel server?

  1. When managing a server, navigate to ‘Live Console’ in the sidebar.
  2. Type a console command into the command box and press enter to execute the command. Output will appear in the console window.

How do I edit/download files on my PufferPanel server using the web interface?

  1. When managing a server, navigate to ‘File Manager’ in the sidebar.
  2. To edit a file, click its name in the file list. To download a file, click the download icon to the right of the file name.
  3. If modifying certain files (server.properties, the server JAR, plugin configuration files, etc.) you may need to restart the server afterwards.

How do I upload/download files on my PufferPanel server using SFTP?

  1. Ensure you have installed a program capable of making SFTP connections. We recommend FileZilla for Windows, Mac OS X and Linux.
  2. When managing a server, navigate to ‘Server Management’ in the sidebar and click on the ‘SFTP’ tab.
  3. Connect to the listed IP address. The SFTP username is the listed username without the trailing ‘-0’. For example, if the listed username is ‘mc-node1-aB2cDe-0’, connect using the username ‘mc-node1-aB2cDe’. You should have received the SFTP password in an email or support ticket reply. Note: Attempting to change the SFTP password through the web interface will not work. Please submit a support ticket to change the SFTP password.
  4. If modifying certain files (server.properties, the server JAR, plugin configuration files, etc.) you may need to restart the server afterwards.

How do I change the server JAR file on my PufferPanel server?

  1. Upload the server JAR file using SFTP.
  2. When managing a server, navigate to ‘Server Management’ in the sidebar.
  3. Change the ‘Jarfile Name’ to the name of your server JAR file, without the trailing ‘.jar’, and click ‘Update Name’. Remember, as per the Adtentus Terms of Service, uploading any JAR file that is not a Minecraft server is prohibited.
  4. After modifying the JAR file, you will need to restart your server.

Other

What’s this charity stuff all about?

Here with Adtentus, we’re interested in supporting the community through our business. Thus, we pledge to donate fifty percent of our net profit for the next six months to Child’s Play – ‘a game industry charity dedicated to improving the lives of children with toys and games in … hospitals worldwide’ – and Extra Life – a charity raising money for Children’s Miracle Network Hospitals.